Goodspace Shipping Policy
SHIPPING TERMS & TAXES
Australian Online Orders
The Goodspace eCommerce platform integrates with Australia Post. Australia Post calculates your shipping in a variable manner depending on your location.
Track your Order:
Australia Post: www.auspost.com.au/track/track.html
We aim to get all orders dispatched within 1-2 business days of you placing your order. We do not ship orders on public holidays and/or weekends.
Please ensure that your address is entered correctly in the checkout as Goodspace does not take any responsibility for address discrepancies by the customer. If you notice you have made a mistake please contact us as soon as possible at hello@goodspacegum.com and we will endeavour to have it changed or re-directed but we cannot make any guarantees.
Goodspace does not take responsibility for any delays of your parcel/order from the moment it is handed to Australia Post. Goodspace does not take responsibility for parcels that have been given an authority to leave on the premises (examples include but are not limited to; leave at the front door, leave over the fence, leave on front porch etc).
Orders from International Customers
The Goodspace eCommerce platform integrates with Australia Post. Australia Post calculates your shipping in a variable manner depending on your location.
Track your Order:
Australia Post: www.auspost.com.au/track/track.html
Goodspace aims to get all orders dispatched within 1-2 business days of you placing your order. Goodspace does not ship orders on public holidays and/or weekends. Goodspace does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.
International Customers Please Read the Below:
Import taxes: You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them via the shipping carrier. These shipping and tax rates vary from country to country and also depend upon the products being ordered. Goodspace has no control over these charges.
Declaration of Value and Product Description: International shipments are processed with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided. The requests may differ depending on the order value, regulations, and other unpredictable factors.
Your shipping address, phone number, and email address: Please make sure your shipping address, phone number, and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Goodspace is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
Customs & Regulatory information: Goodspace will not be liable for packages refused or held by customs for delivery. Goodspace does not take responsibility for any extra charged to the customer by customs/duty/VAT.
Address or other customer error: If a package is returned to Goodspace due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. This includes all unclaimed deliveries that are returned to sender. A store credit will be issued on returned orders minus the cost of shipping.
Violation of laws: If a package is returned to Goodspace due to a violation of a country’s laws or import regulations, the customer will be responsible for any and all fees billed to Goodspace as a result. A refund will be issued for merchandise only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.
Notes on returned packages: If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, Goodspace will instruct the carrier to abandon the package. The customer will not receive a refund for the order or shipping cost.